Ordering
What kinds of payment methods do you accept?
We accept the following forms of payment:
Visa
Master
Discover
American Express
Paypal
Amazon Pay

Is my privacy and personal information secure on your site?
Please read our privacy policy (please link privacy policy page) to view the full details on how we protect your privacy and personal information.

WHERE IS MY ORDER CONFIRMATION?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add us to your safe sender list.

Do you restock items that are sold out?
Unfortunately, we do not restock most of our items. You may contact your local store to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.

Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

How do I know what size to choose?
View our complete size guide  for men, women, and kids.

I cannot find the answers to my questions, how do I reach customer service?
You can fill out a form to contact customer service

How do I check on the status of my order?
You may view the status of your order by logging into your account and clicking on Past Orders. Check your order status with your order number and email address.
Click on track order at the footer of the page. Make sure to have order # and email address available.
Confirmations are sent via email within 30 minutes when
Your order has been received or
Your shipment has been processed, based on the valid email address provided to us.
If you did not receive any confirmation emails, please check your email spam filter.
Select KENTELUXURY.COM as a trusted website domain in your spam filter.
To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order.
Please allow 24 to 48 hours for your order status to change.

What kinds of shipping options do you offer?
Forever 21 offers standard delivery, express delivery, next day delivery, and ship-to store for US domestic orders. View all of our SHIPPING ORDERS AND RATES for your desired destination.